Our products are available for sale in many department and specialty stores, as well as other websites. Personal information collected in these other channels is not provided to Steve Madden Ltd. This Privacy Notice does not address the information practices of department or specialty stores or other websites in which our products are sold. Department and specialty stores, as well as other websites may have their own privacy notices or policies, which we strongly suggest you review when you provide them with your personal information. We are not responsible for the department or specialty stores', or other websites personal information practices.
Use of Information Collected by Us
Steve Madden may collect two types of information when you purchase products and gift cards about users: "Personal Information" (such as name, email address, mailing address, phone number, and payment card information) and "Aggregate Information" (such as information about how many users log on to our Site on a daily basis or frequency of customer visits to Steve Madden Stores).
We use customer information in an effort to improve your shopping experience and to communicate with you about our products, services, promotions and contests. We may also use this information to make offers to you, to help us target specific products and services to you, and to help us develop and improve our Site and Stores and tailor our Site and Stores to your interests.
Order-related and Promotional, Surveys, Sweepstakes, Electronic newsletters, Mobile Marketing, Blogs, Customer Reviews and Email to a Friend
You agree that SteveMadden.com is authorized to transmit email to you for the purpose of informing you about your particular transaction. In addition, SteveMadden.com and its affiliates may offer electronic newsletters and promotional emails to those who have agreed to receive emails during registration or directly from our email sign up form; mobile marketing communications by submitting your mobile telephone on this website; and you may be able to participate in surveys, sweepstakes and other promotions. If you choose to participate in these promotions, we may ask you for information such as your name, email address, postal address and telephone number. We use the information you provide to administer our contests, sweepstakes and other promotions. We also may use the information to communicate with you about our products, services and promotions. Unsubscribe and opt out instructions are included in each promotional email. Additionally, you may be able to submit comments to blogs we host on this website as well as Customer Reviews of products you purchase. You may include personal information in your comment, and you also may submit your name with your comment. We use your name to identify you as a commenter.
You may be able to share certain content from this website with your friends. To send information to your friends, we ask for your friends' and your email addresses. We use this information only to fulfill your request. We do not retain the information you provide in connection with this feature, except to send the requested content. We will not include any other advertisements within the messages sent to your friends.
Information Collected Online by SteveMadden.com and at Our Stores
Individuals may choose to provide personal information through this website, in our Stores and through our Customer Service line. Personal Information is collected online when users voluntarily register with SteveMadden.com to purchase items, receive electronic newsletters, use community and communication services, answer surveys and enter contests and other promotional opportunities provided on SteveMadden.com and when users utilize the "Email to a Friend" feature. We also maintain a record of your product interests and purchases online.
Aggregate Information Collected Online by SteveMadden.com and at Our Stores
Aggregate Information is non-personally identifiable/anonymous information about you, such as age, gender, types of products purchased, frequency of Store visits, Site pages you access most frequently or search terms you enter. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information. For example, the number of people who shopped at SteveMadden.com during a specific time period or the number of people who shopped at our Stores who are 25 years of age is Aggregate Information that does not personally identify a specific user. Both SteveMadden.com and our Stores collect Aggregate Information, as may be permitted by applicable law.
In our Stores, Personal Information may be collected from you in a number of ways, including the following:
*When you buy products or obtain services in our Stores, we ask you for information we need to process your purchase or provide you with the services you requested. Depending on the payment method you use, and as permitted by applicable law, we may ask for information such as your name, mailing address, telephone number, driver's license or ID number, passport number, checking account information or payment card information. We also collect information about your purchase, such as the items you bought, the price of the items, the payment method you used and if the product was on sale. We use this information to process your transaction.
*When you buy products or obtain services in our Stores, we may ask you to complete a customer satisfaction survey. If you choose to do so, you may provide information such as your name, email address, telephone number, age, gender and other demographic information, in addition to your comments. Providing any of this information is optional. We use the information you provide to improve our products and services, and enhance your shopping experience.
*You may call our customer service line for information about our products or personal shopping advice. If you do so, we may ask you for information such as your name, email address, postal address, telephone number and, if you choose to make a purchase, your payment card information. We use this information to respond to your request and process your transaction.
Other Ways We Obtain and Use Information
In addition to the ways we collect information about you described above, we also may obtain information about you from third parties. We may use your personal information to provide you with products or services you request (such as tailoring services or merchandise returns), enhance your shopping experience and communicate with you about our products, services and promotions. In addition, we may use your personal information for internal purposes, such as fraud and theft prevention, accident reporting, development and administration of our sites and Stores, data analytics, and compliance with our legal obligations, policies and procedures.
Information We Collect by Automated Means
We obtain certain information by automated means when you visit our website, such as the IP address of the device you use to connect to the Internet and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors and understand what products and services you might prefer. We collect this information through various means, such as "cookies" and "web beacons."
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. Without cookies, however, you may not be able to take full advantage of all our site features. For example, if you turn off cookies or refuse them, you will not be able to make purchases on the site.
Certain pages on this website contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed.
Information We Share
We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Notice. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
Links to Other Sites
This website may contain links to other sites for your convenience and information; such links may be to advertisers, content providers or other companies who may use our logo and/or style as a result of a co-branding agreement, These sites may be operated by companies not affiliated with Steve Madden Ltd. Linked sites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Steve Madden Ltd., any use of those sites, or the privacy practices of those sites. Steve Madden Ltd. does not control the content that appears on these sites or take any responsibility for their content, nor should it be implied that SteveMadden.com endorses or otherwise recommends such sites or their products or services offered.
How We Protect Personal Information
We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website or in our Stores against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. We use Secure Sockets Layer ("SSL") technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from "http" to "https." If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site. If you cannot access the secure server for any reason, please print our shopping page and place your order by phone at (888) 762-3336.
Access and Correction
Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances. If at any time you would like us to remove you from our email or postal mailing lists, please submit your request to the address specified in the "Customer Support-FAQs" section on this Site. Please include your name, email address and postal address in your request. We will endeavor to comply with your requests as soon as reasonably practicable. However we may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.
We offer you certain choices about how we communicate with you and what information we collect from you. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.
You can choose not to receive marketing communications from us by clicking on the unsubscribe link in our marketing emails, or contacting us as specified in the "Customer Support-FAQs" section on this Site. Please include your name, email address and postal address if you send us your request by email or postal mail.
If you are a California resident, you may ask us to refrain from sharing your information with certain of our affiliates and other third parties for their marketing purposes.
Updates to Our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. We will post a prominent notice on the site to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was updated.
Children and Privacy
Our Site and affiliate sites are not directed to children under the age of 13, and we will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.
No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of SteveMadden.com to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, neither SteveMadden.com nor any of our service providers can ensure or warrant the security of any information you transmit to us over the Internet. Any such transmission is done at your own risk.
Your California Privacy Rights
Beginning January 1, 2005, under California law, if you are a resident of California, you may make a written request to STEVEMADDEN about how we have shared your personal customer information with select third parties for their direct marketing purposes. In response to your written request, STEVEMADDEN will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and address. Please submit a written request to the address of Steve Madden, Ltd, Attention: Director of Customer Service, 7365 Main Street, Box 204, Stratford, CT 06614.
Limitation on Liability
IN NO EVENT SHALL STEVEMADDEN.COM, THE STEVE MADDEN STORES OR ANY OF THEIR AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF THESE ENTITIES HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
Last modified: March 19, 2012